Reception Team Leader

4 weeks ago


City of London, Greater London, United Kingdom Portico Full time
Portico Reception Team Leader Opportunity

We are seeking a highly skilled and experienced Reception Team Leader to join our team at Portico. As a key member of our front of house team, you will be responsible for overseeing the daily operations of our reception area, ensuring that our clients and visitors receive exceptional service and a warm welcome.

Key Responsibilities:
  • Supervise a team of Lobby Hosts to deliver exceptional customer service and maintain a high level of service excellence.
  • Work closely with the Front of House Manager to establish and maintain service standards and procedures.
  • Ensure that all visitors and staff receive a warm and welcoming experience, with a focus on delivering impeccable service.
  • Collaborate with the operational team to ensure seamless day-to-day operations and resolve any issues that may arise.
What We Offer:
  • A competitive salary of £36,750.
  • A comprehensive benefits package, including holiday allowance, pension, life insurance, and a Recommend a Friend Bonus Scheme.
  • Access to our discounts and benefits platform, offering savings on high street retailers, hotels, cinemas, and more.
  • Award-winning training and development opportunities through our Training Academy.
  • A fun and engaging work environment, with a focus on work-life balance and employee well-being.
About Portico:

Portico is a leading provider of guest services, with over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK and Ireland. We pride ourselves on our unique culture, which rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging.

We are committed to diversity and inclusion, and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers. We are a vibrant community that loves meeting up to celebrate our successes and support each other in our roles.


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