Client Support Coordinator
2 weeks ago
Job Summary
We are seeking a highly skilled Client Support Administrator to join our team at Culina Group. As a key member of our Client Support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Manage and process sales orders in a timely and accurate manner
- Key manual orders onto SAP, ensuring a 5-point check is completed for each order processed
- Chase any missing or outstanding orders with the client, confirming receipt or non-receipt
- Control duplicate receipt of orders, confirming with the client whether orders are to be processed or cancelled
- Manage EDI crashes within SAP, processing failures and resolving issues
- Cap and allocate stocks to orders, capturing fulfillment to customers where requested
- Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status upon request
- Deal with clients face-to-face, by phone or email, ensuring queries are managed in a timely and professional manner
- Provide client reports that are accurate and communicated within the agreed timeframes
- Ensure a positive client experience through high-quality service and communication, thereby attaining client retention
- Provide detailed traceability reports to clients within an agreed timescale
- Obtain special costs for one-off delivery points and off-delivery destinations
- Communicate with internal teams to achieve query resolution for clients
Requirements
- Excellent verbal and written communication skills
- Exceptional attention to detail
- Ability to work in a pressurized environment
- Ability to work using own initiative
- Negotiating skills – ability to influence and steer
- Effectively prioritizing workload in order to meet set deadlines
- Customer Service driven, in order to maintain a high level of customer focus
- Computer literate, particularly with MS Word, Outlook, and Excel
- Be a good team worker, demonstrating loyalty and commitment to the organization and team members
- Professional, approachable, and helpful to ensure smooth running of the general operation
About Us
Culina Group is a leading logistics provider, committed to delivering exceptional customer service and support to our clients. We offer a wide range of benefits, including competitive holiday entitlement, a great pension scheme, life assurance, wellness programs, and everyday discounts.
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