Client Support Coordinator
3 weeks ago
Job Title: Client Support Administrator
Job Summary:
We are seeking a highly skilled and motivated Client Support Administrator to join our team at Culina Group. As a Client Support Administrator, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Manage and coordinate the receipt and processing of sales orders, ensuring timely and accurate delivery to clients.
- Key manual orders onto SAP, ensuring a 5-point check is completed for each order processed.
- Chase any missing or outstanding orders with clients, confirming receipt or non-receipt.
- Control duplicate receipt of orders, confirming with clients whether orders are to be processed or cancelled.
- Manage EDI crashes within SAP, processing failures and resolving issues.
- Cap and allocate stocks to orders, capturing fulfillment to customers where requested.
- Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status upon request.
- Deal with clients face-to-face, by phone or email, ensuring queries are dealt with in a timely and professional manner.
- Provide client reports that are accurate and communicated within agreed timeframes.
- Ensure a positive client experience through high-quality service and communication, thereby attaining client retention.
- Provide detailed traceability reports to clients within an agreed timescale.
- Obtain special costs for one-off delivery points and off-delivery destinations.
- Communicate with internal teams to achieve query resolution for clients.
- Look after a portfolio of clients on a daily basis.
Requirements:
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Ability to work in a pressurized environment.
- Ability to work using own initiative.
- Negotiating skills – ability to influence and steer.
- Effectively prioritizing workload in order to meet set deadlines.
- Customer Service driven, in order to maintain a high level of customer focus.
- Computer literate, particularly with MS Word, Outlook, and Excel.
- Be a good team worker, demonstrating loyalty and commitment to the organization and team members.
- Professional, approachable, and helpful to ensure smooth running of the general operation.
About Us:
Culina Group is a leading logistics and supply chain company, committed to providing exceptional customer service and support to our clients. We are proud to be an inclusive and diverse organization, where we are committed to employee development and recognizing success for hardworking performers.
Benefits:
- Annual Leave – Competitive holiday entitlement.
- Pension scheme – We want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance – x2 your annual salary.
- Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counseling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognize that employees have gone the extra mile via Employee of the Month and Year, special recognition, and long-service awards.
- Everyday discounts – Via our benefit platform, you will have access to over 50 retailer discounts for everyday savings
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