Client Support Coordinator
1 week ago
As a Client Support Administrator at Culina Logistics, you will play a vital role in delivering exceptional customer service and supporting the day-to-day operations of our Client Support team. This is a fantastic opportunity to join a dynamic and inclusive organization where you can grow your career and make a real impact.
Key Responsibilities:- Manage the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
- Process manual orders onto SAP, completing a 5-point check for each order processed.
- Chase missing or outstanding orders with clients, confirming receipt or non-receipt.
- Control duplicate receipt of orders, confirming with clients whether orders are to be processed or cancelled.
- Manage customer shelf life settings within SAP.
- Resolve EDI crashes within SAP, processing failures and resolving issues.
- Cap and allocate stocks to orders, capturing fulfillment to customers where requested.
- Manage inventory and quality control, avoiding mis-rotation of stocks, holding, and releasing stocks from and to various quarantine status upon request.
- Provide exceptional customer service, dealing with clients face-to-face, by phone, or email, and ensuring queries are managed in a timely and professional manner.
- Provide accurate and timely client reports.
- Ensure a positive client experience through high-quality service and communication, thereby attaining client retention.
- Provide detailed traceability reports to clients within an agreed timescale.
- Obtain special costs for one-off delivery points and off-delivery destinations.
- Communicate with internal teams to achieve query resolution for clients.
- Manage a portfolio of clients on a daily basis.
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Ability to work in a pressurized environment.
- Ability to work using own initiative.
- Negotiating skills – ability to influence and steer.
- Effectively prioritizing workload to meet set deadlines.
- Customer service-driven, maintaining a high level of customer focus.
- Computer literate, particularly with MS Word, Outlook, and Excel.
- Good team worker, demonstrating loyalty and commitment to the organization and team members.
- Professional, approachable, and helpful to ensure smooth running of general operations.
- Competitive holiday entitlement.
- Pension scheme – 4% employee and 4% employer contribution.
- Life assurance – x2 annual salary.
- Wellness – Employee Assistance Program, offering confidential telephone counseling and legal information service 24/7.
- Eye care vouchers – substantial savings on eye tests and prescription glasses.
- Reward and recognition – Employee of the Month and Year, special recognition, and long-service awards.
- Everyday discounts – access to over 50 retailer discounts for everyday savings.
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Client Support Coordinator
2 weeks ago
Market Drayton, Shropshire, United Kingdom Culina Group Full timeJob SummaryCulina Group is seeking a highly skilled and dedicated Client Support Administrator to join our team. As a Client Support Administrator, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesManage and coordinate the receipt of sales orders, ensuring timely and accurate...
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Client Support Coordinator
2 months ago
Market Drayton, Shropshire, United Kingdom Culina Group Full timeJob SummaryCulina Group is seeking a highly skilled and dedicated Client Support Administrator to join our team. As a Client Support Administrator, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesManage and coordinate the receipt of sales orders, ensuring timely and accurate...
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Client Support Coordinator
1 month ago
Market Drayton, Shropshire, United Kingdom Culina Group Full timeJob SummaryCulina Group is seeking a highly skilled and dedicated Client Support Administrator to join our team. As a Client Support Administrator, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesManage and coordinate the receipt of sales orders, ensuring timely and accurate...
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Client Support Coordinator
1 month ago
Market Drayton, Shropshire, United Kingdom Culina Group Full timeJob SummaryCulina Group is seeking a highly skilled and dedicated Client Support Administrator to join our team. As a Client Support Administrator, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesManage and coordinate the receipt of sales orders, ensuring timely and accurate...
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Client Support Coordinator
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Market Drayton, Shropshire, United Kingdom Culina Group Full timeJob Title: Client Support AdministratorJob Summary:We are seeking a highly skilled and motivated Client Support Administrator to join our team at Culina Group. As a Client Support Administrator, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key...
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Client Support Coordinator
3 weeks ago
Market Drayton, Shropshire, United Kingdom Culina Group Full timeJob Title: Client Support AdministratorJob Summary:We are seeking a highly skilled and motivated Client Support Administrator to join our team at Culina Group. As a Client Support Administrator, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key...
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Market Drayton, Shropshire, United Kingdom Culina Group Full timeJob DescriptionAs a Client Support Administrator at Culina Logistics, you will play a vital role in delivering exceptional customer service and supporting the day-to-day operations of our Client Support team. This is a fantastic opportunity to join a dynamic and inclusive organization where you can grow your career and make a real impact.Key...
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Market Drayton, Shropshire, United Kingdom Culina Group Full timeJob DescriptionAs a Client Support Administrator at Culina Logistics, you will play a vital role in delivering exceptional customer service and supporting the day-to-day operations of our Client Support team. This is a fantastic opportunity to join a dynamic and inclusive organization where you can grow your career and make a real impact.Key...
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Client Support Specialist
1 month ago
Market Drayton, Shropshire, United Kingdom Culina Group Full timeJob SummaryCulina Group is seeking a highly skilled Client Support Administrator to join our team. As a key member of our Client Support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage client relationships and resolve queries in a timely and professional mannerProcess sales orders...
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Client Support Administrator
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Market Drayton, Shropshire, United Kingdom Culina Group Full timeJob DescriptionCulina Group is seeking a highly motivated and organized Client Support Administrator to join our team. As a Client Support Administrator, you will be the first point of contact for our clients, delivering outstanding customer service and resolving queries in a timely and professional manner.Key Responsibilities:Control the timely and accurate...
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