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Client Support Specialist

2 months ago

Market Drayton, Shropshire, United Kingdom Culina Group Full time
Job Description

Culina Group is seeking a highly skilled and motivated Client Support Administrator to join our team. As a key member of our Client Support team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Manage and process sales orders, ensuring timely and accurate receipt of orders and communication with clients.
  • Key manual orders onto SAP, performing a 5-point check for each order processed.
  • Chase missing or outstanding orders with clients, confirming receipt or non-receipt.
  • Control duplicate receipt of orders, confirming with clients whether orders are to be processed or cancelled.
  • Manage customer shelf life settings within SAP.
  • Resolve EDI crashes within SAP, processing failures and resolving issues.
  • Cap and allocate stocks to orders, capturing fulfillment to customers where requested.
  • Manage inventory and quality control, avoiding mis-rotation of stocks, holding, and releasing stocks from and to various quarantine status upon request.
  • Provide exceptional customer service, dealing with clients face-to-face, by phone, or email, ensuring queries are managed in a timely and professional manner.
  • Provide accurate and timely client reports.
  • Ensure a positive client experience through high-quality service and communication, thereby attaining client retention.
  • Provide detailed traceability reports to clients within an agreed timescale.
  • Obtain special costs for one-off delivery points and off-delivery destinations.
  • Communicate with internal teams to achieve query resolution for clients.
  • Manage a portfolio of clients on a daily basis.
Requirements:
  • Excellent verbal and written communication skills.
  • Exceptional attention to detail.
  • Ability to work in a pressurized environment.
  • Ability to work using own initiative.
  • Negotiating skills – ability to influence and steer.
  • Effectively prioritizing workload to meet set deadlines.
  • Customer service driven, maintaining a high level of customer focus.
  • Computer literate, particularly with MS Word, Outlook, and Excel.
  • Good team worker, demonstrating loyalty and commitment to the organization and team members.
  • Professional, approachable, and helpful to ensure smooth running of the general operation.
Benefits:
  • Competitive holiday entitlement.
  • Pension scheme – 4% employee and 4% employer contribution.
  • Life assurance – x2 annual salary.
  • Wellness – Employee Assistance Program offering confidential telephone counseling and legal information service.
  • Eye care vouchers – substantial savings on eye tests and prescription glasses.
  • Reward and recognition – Employee of the month and year, special recognition, and long service awards.
  • Everyday discounts – access to over 50 retailer discounts for everyday savings.