Client Support Associate

3 weeks ago

Market Drayton, Shropshire, United Kingdom Culina Group Full time

Job Summary

Culina Group is seeking a highly skilled Client Support Administrator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients, ensuring timely and accurate resolution of queries and issues.

Key Responsibilities

  • Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
  • Key manual orders onto SAP, ensuring a 5-point check is completed for each order processed.
  • Chase any missing or outstanding orders with the client, confirming receipt or non-receipt.
  • Control duplicate receipt of orders, confirming with the client whether orders are to be processed or cancelled.
  • Control customer shelf life settings within SAP.
  • Manage EDI crashes within SAP, processing failures and resolving issues.
  • Cap and allocate stocks to orders, capturing fulfilment to customers where requested.
  • Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status upon request.
  • Deal with clients face-to-face, by phone, or email, ensuring queries dealt with are managed in a timely and professional manner.
  • Provide client reports that are accurate and communicated within agreed timeframes.
  • Ensure a positive client experience through high-quality service and communication, thereby attaining client retention.
  • Provide detailed traceability reports to clients within an agreed timescale.
  • Obtain special costs for one-off delivery points and off-delivery destinations.
  • Communicate with internal teams to achieve query resolution for clients.
  • Look after a portfolio of clients on a daily basis.

Requirements

  • Excellent verbal and written communication skills.
  • Exceptional attention to detail.
  • Ability to work in a pressurised environment.
  • Ability to work using own initiative.
  • Negotiating skills – ability to influence and steer.
  • Effectively prioritising workload in order to meet set deadlines.
  • Customer Service driven, in order to maintain a high level of customer focus.
  • Computer literate, particularly with MS Word, Outlook, and Excel.
  • Be a good team worker, demonstrating loyalty and commitment to the organisation and team members.
  • Professional, approachable, and helpful to ensure smooth running of the general operation.

About Us

Culina Group is a leading logistics and supply chain company, committed to providing exceptional service and support to our clients. We are proud to be an inclusive and diverse organisation, where we are committed to employee development and recognising success for hard-working performers.

Our dedicated learning and development programmes are open to every employee, giving you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

We offer a wide range of benefits, including:

  • Annual Leave – Competitive holiday entitlement.
  • Pension Scheme – We want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 4% employee and 4% employer.
  • Life Assurance – x2 your annual salary.
  • Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
  • Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition, and long service awards.
  • Everyday Discounts – Via our benefit platform, you will have access to over 50 retailer discounts for everyday savings.

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