Senior IT Technical Support Specialist

4 days ago


Market Drayton, Shropshire, United Kingdom The Compleat Food Group Full time

The Compleat Food Group is a leading food company that produces a range of delicious products for UK consumers and retailers.

About the Role

We are seeking a highly skilled 2nd Line Engineer to join our innovative and rapidly growing IT team. As a Senior IT Technical Support Specialist, you will provide exceptional IT support to all sites within the Compleat Food Group by means of physical or remote support.

You will be based at our site in Palethorpes, with secondary responsibility for Crewe Bakery and Clitheroe. You will work closely with our teams to ensure that our IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide 2nd line IT support to all sites within the Compleat Food Group.
  • Work with the Service Desk to receive escalated incidents and prioritise workload to ensure all incidents are resolved within SLA.
  • Support the wider IT team in Problem Management by performing root cause analysis tasks as directed by the IT Manager.
  • Work with the Systems Administration team to resolve core infrastructure issues resulting in on-site system inefficiencies or service interruptions.
  • Provide time and expertise to support the delivery of projects on budget, on time and to the right quality.
  • Communicate updates and pertinent information to the Customer group as required.
Requirements

To be successful in this role, you will need:

  • In-depth understanding and experience supporting desktops, laptops and printers enabling the provision of a customer-focused IT support service.
  • Detailed working knowledge of Microsoft Office365, Microsoft Client/Server networking, VPNs, WANs and end-user software support is essential.
  • Broad experience of acting as a Point of Contact for all service-related questions.
  • Demonstrate opening questioning, faulting finding, critical thinking and problem-solving skills.
  • Able to prioritise and manage multiple workstreams including incident resolution and project work.
  • Excellent verbal and written communication skills.
  • Experience of engaging with multiple stakeholders and prioritise activity accordingly.
What We Offer

We offer a competitive salary of £30,000 - £40,000 per annum, depending on experience. Additionally, we provide a range of benefits including:

  • Employee Volunteering Days per year.
  • Online and High-street retailer discount scheme.
  • Employee well-being and community support groups.
  • Informal and Formal training opportunities with personalised online LMS platform.
  • Charity Initiatives and Team events.
  • 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support).
  • Physical Wellbeing Benefits – Free on-demand exercise hub and various gym discounts.


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