Client Support Coordinator
2 weeks ago
Job Summary
Culina Group is seeking a highly skilled and dedicated Client Support Administrator to join our team. As a Client Support Administrator, you will play a critical role in providing exceptional customer service and support to our clients.
Key Responsibilities
- Manage and coordinate the receipt of sales orders, ensuring timely and accurate processing.
- Process manual orders onto our system, ensuring a thorough 5-point check is completed for each order.
- Communicate with clients to resolve any issues or discrepancies with orders.
- Control duplicate receipt of orders and confirm with clients whether orders are to be processed or cancelled.
- Manage customer shelf life settings within our system.
- Resolve EDI crashes and process failures, ensuring minimal disruption to our operations.
- Cap and allocate stocks to orders, capturing fulfillment to customers as requested.
- Manage inventory and quality control, avoiding mis-rotation of stocks and ensuring accurate holding and release of stocks.
- Provide exceptional customer service, responding to client queries in a timely and professional manner.
- Prepare and deliver accurate and timely client reports.
- Ensure a positive client experience through high-quality service and communication, driving client retention.
- Provide detailed traceability reports to clients within agreed timeframes.
- Obtain special costs for one-off delivery points and off-delivery destinations.
- Collaborate with internal teams to achieve query resolution for clients.
- Manage a portfolio of clients on a daily basis.
Requirements
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Ability to work in a pressurized environment.
- Ability to work using own initiative.
- Negotiating skills – ability to influence and steer.
- Effectively prioritizing workload to meet set deadlines.
- Customer service driven, maintaining a high level of customer focus.
- Computer literate, particularly with MS Word, Outlook, and Excel.
- Good team worker, demonstrating loyalty and commitment to the organization and team members.
- Professional, approachable, and helpful to ensure smooth running of general operations.
About Us
Culina Group is a leading logistics provider, committed to delivering exceptional service and support to our clients. We offer a range of benefits, including competitive holiday entitlement, a great pension scheme, life assurance, wellness programs, eye care vouchers, and recognition and reward schemes.
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