Administrative Support Officer
2 weeks ago
About the Role
We are seeking an exceptional Administrative Support Officer to join our team at the NHS Business Services Authority.
Main Responsibilities
- Provide excellent customer support through accurate processing of customer queries.
- Liaise with customers, internal and external, to deliver exceptional customer service.
- Support various work streams, meeting performance and quality levels.
- Analyse and interpret complex information across different services and workstreams.
- Update, amend, and annotate relevant actions on computer systems.
- Process financial applications and reports, and calculate payments.
- Identify duplicate and fraudulent applications, taking appropriate steps.
- Support colleagues and act as a mentor when required.
- Perform routine quality checks on work samples.
- Responsible for adhering to data security and GDPR guidelines.
- Sort incoming and outgoing mail, allocating post to relevant work streams.
- Perform routine checks on original documentation and evidence for authenticity.
- Work in an organised manner, complying with office systems and procedures.
- Participate in meetings, focus groups, and workshops to promote innovation and change.
About You
- Ability to organise and prioritise workload.
- Work quickly and accurately with an eye for detail.
- Deliver excellent customer service while meeting deadlines and targets.
- Adaptable, with proven ability to respond to varied work.
- Concentrate for long periods, working on routine tasks and being self-motivated.
- Flexible, with a positive attitude.
- Ability to work effectively within a team.
- Be reliable and committed.
- Good standard of PC and keyboard skills.
- Ability to use IT programmes confidently.
- Resilient.
What We Offer
- 27 days leave, increasing with length of service, plus 8 bank holidays.
- Flexible working, including compressed hours.
- Flexi time.
- Hybrid working model.
- Career development.
- Active wellbeing and inclusion networks.
- Excellent pension.
- NHS Car lease scheme.
- Access to a wide range of benefits and high street discounts.
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