Appointment Scheduler and Customer Service Associate

6 hours ago


Manchester, United Kingdom Koestates Full time

Koestates is seeking an experienced Appointment Scheduler and Customer Service Associate to join our sales team.

This dynamic role involves working closely with customers to generate leads, schedule appointments, and provide customer service support. As an ideal candidate, you will possess excellent communication skills, be skilled in direct messaging, and have a confident telephone manner.

The key responsibilities of this role include creating and maintaining customer databases, scheduling appointments, making outbound contact to confirm appointments, and providing customer service support. This role also requires a good understanding of the sales process and excellent communication skills.

Job Description:

Responsibilities
  • Create and maintain accurate and up-to-date customer information.
  • Schedule appointments for customers in a timely manner.
  • Make outbound contact to confirm appointments and ensure customer satisfaction.
  • Provide exceptional customer service support to customers.
  • Follow up with customers after appointments to gauge satisfaction and identify areas for improvement.
  • Nurture leads from cold into buyers through effective communication and relationship-building.

Requirements:

  • Excellent written and verbal communication skills, including fluency in English.

We estimate the annual salary for this role to be around $65,000-$85,000, depending on experience and qualifications.



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