Customer Service Scheduler

3 weeks ago


Greater Manchester, United Kingdom Complete Security Recruitment Full time
Service Coordinator Job Description

Job Title: Service Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The successful candidate will be responsible for ensuring the scheduling and compliance of all service works across a large customer base within their region.

Main Duties:

  • Plan and organize routine maintenance visits to meet schedules and SLAs, maximizing productivity of engineers and reducing lost time and re-work.
  • Respond to calls from engineers within 30 minutes and communicate delays or failures to the Service Desk Manager.
  • Provide effective communication to internal customers, ensuring all parties have the information they need in a clear format and timely manner.
  • Ensure customer queries are dealt with in a timely manner and compliant to customer SLAs.
  • Assist the Service Desk in case of sickness, leave, or resource problems.

Requirements:

  • Good level of general education.
  • Proven record of working accurately to meet SLAs successfully.
  • Good level of computer literacy – using Word, Excel, PowerPoint, Outlook, etc.

Working with Us:

At Complete Security Recruitment, we provide integrated security solutions through the provision of technology products and manned guarding resources. Our security solutions bridge the gap through the provision of risk-based integrated security solutions, deployed through our unique Risk Modelling tool.

Key Skills:

  • Knowledgeable on the Loss Prevention marketplace.
  • Strong interpersonal and communication skills.
  • Goal/results orientated.
  • Exceptional customer-centric relationship-oriented approach.

What We Offer:

We offer a competitive salary and excellent benefits package, including opportunities for upskilling and progression.



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