Customer Service Scheduler
3 weeks ago
Job Title: Service Coordinator
Job Summary:
We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The successful candidate will be responsible for ensuring the scheduling and compliance of all service works across a large customer base within their region.
Main Duties:
- Plan and organize routine maintenance visits to meet schedules and SLAs, maximizing productivity of engineers and reducing lost time and re-work.
- Respond to calls from engineers within 30 minutes and communicate delays or failures to the Service Desk Manager.
- Provide effective communication to internal customers, ensuring all parties have the information they need in a clear format and timely manner.
- Ensure customer queries are dealt with in a timely manner and compliant to customer SLAs.
- Assist the Service Desk in case of sickness, leave, or resource problems.
Requirements:
- Good level of general education.
- Proven record of working accurately to meet SLAs successfully.
- Good level of computer literacy – using Word, Excel, PowerPoint, Outlook, etc.
Working with Us:
At Complete Security Recruitment, we provide integrated security solutions through the provision of technology products and manned guarding resources. Our security solutions bridge the gap through the provision of risk-based integrated security solutions, deployed through our unique Risk Modelling tool.
Key Skills:
- Knowledgeable on the Loss Prevention marketplace.
- Strong interpersonal and communication skills.
- Goal/results orientated.
- Exceptional customer-centric relationship-oriented approach.
What We Offer:
We offer a competitive salary and excellent benefits package, including opportunities for upskilling and progression.
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