Receptionist
3 weeks ago
We are seeking a skilled and friendly Receptionist to join our team at Dragon Ultrasound Ltd.
About the Role:The successful candidate will be responsible for providing exceptional customer service to our clients, managing our appointment system, and handling phone calls, emails, and correspondence.
Key Responsibilities:- Greet and assist clients with a warm and welcoming demeanor.
- Manage our appointment system to ensure efficient scheduling and minimize wait times.
- Handle phone calls, emails, and correspondence in a professional and polite manner.
- Prepare and write request forms for clients.
- Scan and organize client-related documentation.
- Use a chip and pin device to take bookings and payments.
- Support the sonographer and maintain a smooth clinic operation.
- Chaperone the sonographer for certain examinations.
- Keep the reception area tidy and organized.
- Inform the manager when stock is low.
- Prepare the room and list for the next clinic shift.
- Participate in mandatory training and audits.
- Deal with complaints in a responsible and proactive manner.
- Patient and kind to clients and colleagues.
- Presentable and friendly demeanor.
- Excellent telephone manner.
- Excellent communication and interpersonal skills.
- Good handwriting and attention to detail.
- Hardworking and resourceful.
- Punctual.
- Experience with Microsoft Word.
- Satisfactory DBS check prior to starting work.
- Previous experience working as a receptionist in a healthcare setting.
- Experience with sales environments and taking payments.
- Flexibility to work extra shifts when needed.
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