Senior Client Engagement Manager

4 days ago

London, Greater London, United Kingdom london-business-school Full time

The Role

18 Month Fixed Term Contract

Develop World-Class Client Relationships

We're seeking a flexible and self-motivated individual to manage a portfolio of valued clients and lead the delivery of exceptional client and learner experiences.

As Senior Client Engagement Manager, you will lead a project team and collaborate with colleagues to translate business won into exceptional client and learner experiences, keeping all relevant project stakeholders informed and on track.

Main Responsibilities

  • Lead a project team to deliver exceptional learning programmes for clients and learners
  • Ensure all programmes are delivered on time, on budget, and in scope to exceptional standards
  • Build and develop relationships with clients
  • Understand client and programme needs, communicate scope, key milestones, and KPIs to all programme stakeholders
  • Track and continuously improve programmes to exceed customer needs and deliver impact

Requirements

  • Significant experience of Project Management
  • Experience of Client Relationship Management
  • Excellent communication skills and the ability to build and develop client relationships
  • Proven financial management skills and commercial acumen
  • Ability to manage multiple internal and external stakeholders at all levels
  • Working knowledge of adult learning methodologies is an advantage

Why London Business School

London Business School is a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. We offer best-in-class hybrid learning to our students and participants, while creating a flexible, supportive, and dynamic working environment for our people to excel in.

What You Can Expect

  • Generous annual leave of 27 days plus extra between Christmas and New Year
  • Generous pension package with 14.5% employer contribution
  • Free onsite gym and swimming pool
  • Amazing range of professional development to support your career path
  • Enhanced cycle-to-work scheme
  • Wellbeing offering to support your physical, mental, and financial health
  • Up to 5 days paid emergency leave for staff with caring responsibilities

We are committed to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship before applying.

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