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Senior Manager
2 months ago
Our client is seeking an experienced Senior Engagement Manager with a technical background and a solid understanding of enterprise software management. The ideal candidate will have a strong grasp of project portfolio management principles, methodologies, and tools.
Key Responsibilities:- Client Relationship Management:
Collaborate with the Account Manager and operational delivery teams to manage client relationships. - Enterprise Software Management:
Leverage your expertise and experience with complex enterprise software to identify potential risks and manage or mitigate them as appropriate. - Client Success:
Ensure that clients effectively utilize the software and achieve maximum value through effective collaboration with internal teams. - Product Improvement:
Utilize your understanding of enterprise software management to help shape product improvements, contributing to the development of new features or enhancements. - Business Development:
Identify opportunities for positioning additional products or services, working with Account Managers to expand the client relationship. - Stakeholder Management:
Collaborate with product management and development teams to influence the roadmap ensuring that client needs are addressed in future releases. - Marketing Support:
Proactively identify gaps or opportunities to work with marketing to contribute to the development of sales collateral, case studies, and marketing campaigns that highlight successful client outcomes and use cases. - Reporting and Analytics:
Provide regular updates to clients and internal stakeholders on key performance metrics, status, and client feedback. - Continuous Improvement:
Utilize data and analytics to drive continuous improvement in client engagement and success.
Requirements:
Bachelor's degree – preferably in a software/IT related field.
Demonstrable experience in client engagement management, particularly in managed services, service delivery, engagement management, or a related role within a B2B software environment.
Proven track record of driving customer success and maximizing the value of software solutions.
Proven experience working with complex enterprise software providers, demonstrating an understanding of the complexities involved in enterprise software management.
Familiarity with PPM software and project management methodologies.
