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Senior Manager of Client Engagement Services

3 months ago

London, Greater London, United Kingdom Boston Consulting Group Full time
ROLE OVERVIEW
POSITION SUMMARY

The Executive Support Enterprise Services team at BCG is dedicated to delivering exceptional assistance to the firm's senior executives. We are seeking a Senior Manager for Service Engagement to optimize operations within our hubs, aligning with our strategic vision for shared services.

This team thrives on an innovative and customer-focused mindset, continuously pursuing enhancements and process efficiencies. Our culture is built on collaboration, ongoing learning, and flexibility.

KEY RESPONSIBILITIES
  • Oversee service and client engagement across multiple hubs
  • Create business proposals for new initiatives, service enhancements, and market development
  • Partner with essential functional leaders for proactive planning and resource distribution
  • Guide hub leaders in maximizing shared services efficiency
  • Engage in special projects with global coordination teams
  • Promote the advancement of Executive Support Services within the Enterprise Services framework
ESSENTIAL SKILLS
  • Design and implement shared service frameworks and operational strategies
  • Guarantee excellence in service delivery and stakeholder satisfaction
QUALIFICATIONS
  • A decade of experience in service management
  • Proven ability to engage with diverse stakeholders
  • Excellent communication and strategic planning capabilities
  • Dedication to maintaining professional standards and protocols
  • Bachelor's degree required
  • Experience in project/change management
  • Background in professional services is advantageous
CROSS-FUNCTIONAL COLLABORATION
  • Leadership in Delivery Business
  • Functional and Operational Leaders across global markets
  • Worldwide Executive Support teams
  • Managers of Administrative Teams