Senior Client Engagement Manager

6 days ago


London, Greater London, United Kingdom Unispace Full time
Job Description

**About Unispace**

Unispace is a leading global Commercial Design practice that transforms workplaces for top brands. We've created iconic workspaces for Hugo Boss, Verizon, and WeWork globally.

**Our Mission**

We believe in fostering work environments that inspire productivity, creativity, and well-being. Our core values are built on collaboration, innovation, and excellence.

**Job Summary**

We're seeking a Senior Client Engagement Manager to develop and deliver the EMEA strategy for building strong client relationships in the region.

**Key Responsibilities**

  • Develop and deploy the local Client Relations strategy, collaborating with Business Development to enhance insights, analytics, and project-specific strategies.
  • Lead and build capability within the local Client Relations team, ensuring alignment with Unispace's culture, values, and behaviors.
  • Map and manage key client relationships, ensuring ongoing profitability, client satisfaction, and retention.
  • Report on Key Performance Indicators and Client Relations Program (CRP) analysis to the EMEA Client Relations Lead, while maintaining cross-discipline collaboration.
  • Implement local risk management plans and support Corporate Social Responsibility initiatives.

**Requirements**

  • Experience in client-facing relationship management
  • Working knowledge of contract language and negotiation
  • Experience pitching and presenting to high-level clients
  • Success in developing and nurturing a team to build organizational talent
  • Knowledge of the Design & Build methodology, procurement processes, and Commercial Real Estate terminology
  • Commercial awareness, business acumen, and the ability to establish strategic direction with change leadership skills
  • Excellent communication and influencing skills
  • Client-oriented and results-driven

**What We Offer**

We provide a competitive salary and a generous benefits package, including a pension, paid holiday leave, and travel opportunities across our global offices. Unispace values its employees and offers extensive rewards and recognition, career development, and a focus on well-being.



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