Head of Client Growth and Partnerships

7 days ago

London, Greater London, United Kingdom ANG Climate Full time

About ANG Climate:

ANG Climate is a leading tech company specialising in digital business cards, offering seamless contact sharing through Apple Wallet and Google Pay, eco-friendly, and prioritising security with full compliance to GDPR and CCPA standards.

Job Overview: We're seeking an experienced Head of Client Growth and Partnerships to manage key client accounts, build a team, and ensure high levels of customer satisfaction, retention, and expansion.

  • Take full ownership of the customer success process and strategy
  • Build and lead a growing Customer Success team
  • Manage a portfolio of 80 accounts, with a focus on high-value clients
  • Drive low net dollar churn and improve client adoption rates
  • Develop personal relationships with clients to increase expansion MRR
  • Track and report on account satisfaction and expansion metrics
  • Streamline and improve customer success processes for a better client experience
  • Handle customer support, ensuring technical issues are resolved efficiently
  • Collaborate with internal teams to enhance product engagement and utilisation

Requirements:

  • Strong customer success experience in a tech company
  • Proven leadership ability to build and manage a team
  • A consultative approach with excellent relationship-building skills
  • Technical aptitude to support product-related queries
  • Experience managing net dollar churn and driving client expansion
  • Analytical skills to monitor KPIs like adoption rates and customer satisfaction
  • Ability to improve and streamline processes for better outcomes
  • Experience managing multiple client touchpoints across large accounts

Key Performance Indicators (KPIs):

  • Net dollar churn rate for managed accounts
  • Customer satisfaction (quantitative and qualitative)
  • Expansion MRR through upselling and cross-selling
  • Adoption rates and client engagement with the product
  • Process improvements and optimisation of the customer success function

Compensation Package:

We offer a competitive salary range of £70,000 - £90,000 per annum, including a bonus of £10k - £15k, as well as a hybrid working arrangement, with Monday, Tuesday, Thursday, and Friday spent in office and Wednesday remote. Proficiency in another language is preferred.

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