Residential Aged Care Case Managers

1 week ago


Southport, Sefton, United Kingdom Aged Care Decisions Full time
Job Description

We are seeking experienced Residential Aged Care Case Managers to join our team at Aged Care Decisions. As a key member of our placement team, you will be responsible for providing exceptional customer service to families navigating the aged care system.

Key Responsibilities:

  • Work with families to understand their care needs and preferences.
  • Use internal systems to identify suitable aged care options.
  • Provide families with accurate and up-to-date information on residential aged care.
  • Collaborate with other team members to achieve outstanding client outcomes.

Requirements:

  • Experience in a customer-facing role, preferably in a call centre or telephone-based setting.
  • Strong communication and interpersonal skills.
  • A strong commitment to delivering exceptional customer service.
  • Familiarity with aged care is an advantage but not essential.

What We Offer:

  • A competitive salary of $39.59 per hour + superannuation + uncapped bonuses.
  • The opportunity to work in a dynamic and innovative environment.
  • Ongoing training and development opportunities.


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