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IT Service Desk Analyst
2 months ago
We are seeking an experienced IT Service Desk Analyst to join our team at ARO in Cardiff Gate. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide first-line technical support to clients via phone, email, and service requests
- Manage and resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Document and track technical issues and resolutions
- Participate in on-call rotations and provide out-of-hours support as required
- Experience in a technical customer service IT support role
- Good understanding of Windows Operating Systems, Microsoft Office, and AV Products
- Exceptional customer service skills and ability to work in a fast-paced environment
- Full and valid UK driver's license
- Able and happy to complete an enhanced DBS check
- Competitive salary and benefits package
- Opportunities for professional development and growth
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
ARO is a leading independent IT and communication expert with 25 years of experience in Collaboration, Connectivity, Cloud, and Infrastructure and Cyber Security services. We are committed to delivering a seamless technology experience to all end users and are seeking talented individuals to join our team.