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IT Service Desk Analyst

2 months ago


Cardiff, Cardiff, United Kingdom ARO Full time
About the Role

We are seeking an experienced IT Service Desk Analyst to join our team at ARO in Cardiff Gate. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide first-line technical support to clients via phone, email, and service requests
  • Manage and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Participate in on-call rotations and provide out-of-hours support as required
Requirements
  • Experience in a technical customer service IT support role
  • Good understanding of Windows Operating Systems, Microsoft Office, and AV Products
  • Exceptional customer service skills and ability to work in a fast-paced environment
  • Full and valid UK driver's license
  • Able and happy to complete an enhanced DBS check
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About ARO

ARO is a leading independent IT and communication expert with 25 years of experience in Collaboration, Connectivity, Cloud, and Infrastructure and Cyber Security services. We are committed to delivering a seamless technology experience to all end users and are seeking talented individuals to join our team.