Customer Service Representative

4 weeks ago

Scunthorpe, North Lincolnshire, United Kingdom Ongo Recruitment Ltd Full time
Job Title: Customer Service Officer

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Officer to join our team at Ongo Recruitment Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring that our customers receive the highest level of service.

Main Responsibilities:

  • Provide professional and efficient contact handling services to customers across all channels, including telephone, email, and face-to-face interactions.
  • Resolve customer complaints and issues in a timely and effective manner, ensuring that customers are satisfied with the outcome.
  • Work collaboratively with other teams to ensure that customer needs are met and that our services are delivered to the highest standard.
  • Maintain accurate records of customer interactions and update our customer relationship management system accordingly.
  • Participate in training and development programs to enhance your skills and knowledge and to stay up-to-date with industry best practices.

Requirements:

  • Experience of working in a customer-facing role, preferably in a contact centre environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and to prioritize tasks effectively.
  • Knowledge of customer service principles and practices, including complaint handling and resolution.
  • Ability to work flexibly, including working shifts and weekends as required.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to work for a leading organization in the customer service industry.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including your CV and a cover letter, to [insert contact information].

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