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Position Overview
We are seeking to enhance our workforce at McDonald's. As a Customer Service Representative, you will play a vital role in ensuring a positive experience for our guests. Your initial training will take place at a designated location, where you will gain the necessary skills to excel in your role.
With over 50 years of history, McDonald's UK is a globally recognized brand, built on core values such as Service, Inclusion, Integrity, Community, and Family. We are dedicated to creating a safe, respectful, and inclusive work environment, offering quality employment opportunities and ensuring accessibility for all.
In the role of Customer Service Representative, you will be the welcoming face of our establishment. Your responsibilities will include:
- Creating a friendly atmosphere for guests, especially children.
- Distributing promotional items and organizing special events.
- Addressing specific customer needs and maintaining cleanliness in dining areas and restrooms.
- Fostering positive communication with customers and keeping management informed about guest satisfaction.
In this dynamic and fast-paced environment, a genuine smile and the ability to connect with customers are essential. You will be expected to demonstrate friendly, courteous, and helpful behavior naturally, while also collaborating effectively with your team.
Strong communication skills, including attentive listening and face-to-face interaction, are crucial. Maintaining high energy levels while working efficiently is also a key requirement. Our benefits package includes holiday pay, service awards, meal allowances, employee discounts from leading retailers, and much more.
