Customer Service Representative

4 weeks ago


Scunthorpe, North Lincolnshire, United Kingdom North Lincolnshire Council Full time

We are seeking a skilled Customer Service Representative to join our Contact Centre team at North Lincolnshire Council.

This role involves providing a high-quality service to customers through various communication channels, including telephone, email, and webchat.

As a Customer Service Representative, you will be the first point of contact for customers and will be responsible for providing information, advice, and guidance to resolve their queries.

You will need to possess excellent interpersonal skills, be able to communicate effectively at all levels, and have a good understanding of IT systems.

The ideal candidate will be a person-focused individual with a strong customer service ethos and the ability to work in a fast-paced environment.

Key responsibilities will include:

  • Providing a friendly and welcoming service to customers
  • Responding to customer queries in a timely and professional manner
  • Resolving customer complaints and issues
  • Working collaboratively with other teams to achieve business objectives

We are looking for someone who is confident, empathetic, and able to work well under pressure. If you have a passion for delivering excellent customer service and are looking for a challenging and rewarding role, we would love to hear from you.



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