Customer Service Representative
2 days ago
About the Role
We are seeking a Customer Service Representative to join our team in Scunthorpe store. As a key member of our team, you will play a vital role in providing an exceptional shopping experience for our customers.
Availability Window
Our availability window is from 09:00:00 to 22:00:00, seven days a week. We understand that flexibility is key, and we are happy to support colleagues who need to balance work with other commitments.
Salary
The starting salary for this role is £12.02 per hour, increasing to £13.15 for stores within the M25. In addition to your hourly rate, you may also be eligible for additional payments depending on your location and skills.
Job Description
As a Customer Service Representative, you will be responsible for serving customers with passion and pride, giving them great natural service. You will be knowledgeable about our products and services, working across the store in our service, picking, and replenishment areas as required.
Required Skills and Qualifications
- You will have a passion for delivering great service, greeting customers with a smile, and serving them with pride.
- You will be able to build rapport with customers, making them feel welcome and valued.
- You will take the initiative and make decisions that are right for our customers.
- You will work well within a team and communicate openly with others.
- You will be at work on time, well presented, and ready to be a brand ambassador.
Benefits
- You will receive a minimum of 16 guaranteed hours each week, rising to 22 after 12 months.
- You will be entitled to 20 days' annual leave plus a personal day, rising to 22 days after 12 months.
- You will receive 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard.
- You will have access to free wellbeing services, life cover of five times your pay, and an award-winning pension with matching contributions up to 7.5%.
- You will have benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
- You will have access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
Others
In this role, you will be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
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