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Customer Service Representative
1 month ago
We are seeking a Customer Service Representative to join our busy Contact Centre service team at North Lincolnshire Council.
This role is ideal for a person-focused individual with excellent customer service skills, who can provide a friendly and welcoming service as the 'digital front door' for the council.
You will need to demonstrate excellent interpersonal skills, the ability to communicate at all levels, and a good level of IT systems.
Key responsibilities include answering telephone queries, emails, webchats, and other forms of customer contact in line with business needs.
As a Customer Contact Specialist, you will need to be confident in identifying customers' needs and demonstrate empathy and patience when dealing with queries.
Excellent organisational skills and the ability to work in a fast-paced environment are essential for this role.
