Customer Contact Centre Representative
4 weeks ago
We are seeking a skilled Customer Service Advisor to provide exceptional customer service in a fast-paced contact centre environment.
This role involves delivering a flexible and quality approach to answering telephone, email, and webchat queries, while also providing information, advice, and guidance to customers.
As a Customer Contact Centre Representative, you will work closely with our team to provide a friendly and welcoming service, acting as the 'digital front door' for the council.
You will be responsible for identifying customers' needs, demonstrating empathy and patience when dealing with queries, and communicating effectively at all levels.
You will need to possess excellent interpersonal and organisational skills, as well as a good level of IT systems knowledge.
What We're Looking For:
- Excellent customer service skills
- Ability to communicate effectively at all levels
- Good level of IT systems knowledge
- Excellent organisational skills
About the Role:
This is an exciting opportunity to join our team and make a real difference in the lives of our customers. If you are a person-focused individual with a passion for delivering exceptional customer service, we would love to hear from you.
Please note that all applications must be submitted through our online portal. We look forward to receiving your application.
Contact Information:
For more information about this role, please contact our HR team at North Lincolnshire Council.
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