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Customer Service Representative

1 month ago

Scunthorpe, North Lincolnshire, United Kingdom North Lincolnshire Council Full time

We are seeking a Customer Service Representative to join our busy contact centre service team at North Lincolnshire Council.

This role involves providing a flexible and quality approach to answering telephone queries, emails, webchats, and other forms of customer contact in line with business needs.

As a Customer Service Representative, you will be the first point of contact for customers, providing a friendly and welcoming service and acting as the 'digital front door' for the council.

You will need to demonstrate excellent interpersonal skills, the ability to communicate at all levels, and a good level of IT systems.

You will also need to be confident in identifying customers' needs and demonstrate empathy and patience when dealing with queries.

Key responsibilities include:

  • Providing excellent customer service and support
  • Responding to customer queries and concerns
  • Working collaboratively with the team to achieve business objectives
  • Developing and maintaining a good understanding of council services and policies

If you are a person-focused individual with excellent customer service skills, we would like to hear from you.