Hospitality and Administration Professional

1 day ago


Aberystwyth, Cardiganshire, United Kingdom Blind Veterans UK Full time

About Us

At Blind Veterans UK, we are committed to providing the best care to our vision-impaired ex-service people. We offer a range of specialist support services, including holidays, training and rehabilitation, to enable our veterans to regain their independence.

We have over a century of experience providing support to tens of thousands of vision-impaired veterans. Our Centre of Wellbeing in Llandudno is a hub of activity, offering visually impaired veterans a chance to relax, learn and develop new skills.

We are currently seeking a Hospitality Team Member to join our team in Llandudno on a Bank contract. As a member of our team, you will work on a rolling roster to cover absence requests of Team colleagues.

The Salary and Benefits

As a Hospitality Team Member, you will receive an hourly rate of £13.63. In addition to your salary, you will also enjoy a range of benefits, including:

  • Pension scheme with generous employer contributions
  • Healthcare cash plan
  • Access to legal services and mental health support
  • Employee assistance programme
  • Paid professional subscriptions and discounts
  • Opportunities for professional and personal development

The Job Description

In this role, you will be responsible for providing an excellent customer service experience to all guests, assisting with administration and bookings, responding to calls and ensuring all personal and accommodation requirements are met.

Your Responsibilities

  • Handling the administration of financial transactions, maintaining accurate invoices and collecting payments, ensuring unpaid accounts and queries are addressed
  • Occasionally providing cover for Night Team colleagues
  • Monitoring guest feedback
  • Ensuring an efficient deliveries and mail distribution system
  • Assisting members with room and centre orientation

About You

To be considered for this role, you will need:

  • Customer care skills
  • An excellent telephone manner
  • Great communication skills
  • Working knowledge of Microsoft Office programmes, database systems and intranet
  • GCSEs in English Language and Mathematics (Grade 4 / C)


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