Care Coordinator

1 week ago

Lincolnshire, United Kingdom Home Instead Full time

About the Role

Home Instead Lincoln is seeking a highly skilled and organized Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in the coordination and scheduling of our services to clients, ensuring the highest quality of care is delivered.

Key Responsibilities

  • Develop and maintain effective schedules for clients and care assistants, taking into account travel time, holidays, training, and last-minute cancellations.
  • Ensure schedules are prepared and communicated to relevant team members, ensuring seamless service delivery.
  • Match care assistants to new clients in conjunction with the Registered Care Director and arrange introductions.
  • Ensure client schedules are matched to their needs, with the same care assistant and times each week, where possible.
  • Develop excellent relationships with clients and care assistants to ensure positive experiences.
  • Work with the Registered Care Director to ensure sufficient current and future staffing levels are met.
  • Work with the Registered Care Director to ensure new and existing care packages can be resourced and scheduled on a timely basis.
  • Add and maintain all client and care assistant information onto the electronic scheduling system.
  • Carry out any other duties deemed necessary for the successful operation of the business.
  • Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  • Assist with recruiting care assistants and participate in on-call duties on a rota basis.
  • Deliver care to clients when covering staff sickness and holidays.

Requirements

  • Experience working in a scheduling role within home care would be highly beneficial.
  • Good working knowledge of IT systems with experience in Microsoft Office and the ability to learn and adopt new technologies.
  • Highly resilient and positive with excellent communication skills.
  • Excellent organization and prioritization skills with the ability to work calmly and accurately under pressure.
  • Team player with strong interpersonal skills and the ability to build rapport quickly.
  • Excellent attention to detail with the ability to multi-task.
  • Logical and analytical with the ability to work with initiative and meet deadlines.
  • UK driving license and access to a vehicle for work purposes.
  • Experience in care.

What We Offer

  • Salary of £23,500.00 p.a. + extra for on-call duties and any overtime.
  • 37.50 hours per week employment contract.
  • 28 days holiday.
  • Company pension scheme.
  • Business mileage paid at 35 pence per mile.
  • Local and professional support team.
  • Employee assistance program.
  • Refer a friend scheme (£125.00 bonus).
  • Home Instead employee benefits and discount scheme.
  • Award-winning, comprehensive induction and ongoing professional development training.
  • Fantastic recognition, care awards, staff birthday schemes, social events, and company events.

Candidates must have a valid UK driving license (with access to a vehicle for work purposes) and the right to work in the UK.

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