Customer Service Representative

21 hours ago

Wrexham, Wrexham, United Kingdom NECSWS Full time
{"title": "Customer Service Advisor", "description": "Job Summary

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at NEC Software Solutions. As a key member of our Discretionary Assistance Fund (DAF) team, you will be responsible for providing exceptional customer service to applicants and stakeholders, ensuring that grant applications are processed efficiently and effectively.

Key Responsibilities
  • Process emergency payments and individual assistance grant applications
  • Manage and process data in a fast-paced office environment
  • Accurate data recording
  • Liaise with applicants to process information into the DAF solution
  • Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation
  • To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly
  • Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls
  • Work as part of the team in achieving targets set by the Service Manager
  • Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter
  • Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner
  • Act as a key deliverer of the DAF contract
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A chance to make a real difference in the lives of our customers
Requirements
  • Pre-existing right to work and travel within the UK
  • Satisfactory vetting, financial probity checks, references, and occupational health checks
  • Disclosure Barring Service (DBS) check may be required
About Us

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We are committed to ensuring an inclusive and accommodating experience for all candidates.

", "lang_code": "en"}

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