Customer Service Representative
1 month ago
Are you a people person with excellent communication skills? Do you enjoy helping others and providing top-notch customer service? We're looking for a Customer Care Assistant to join our team at Pertemps
About the RoleAs a Customer Care Assistant, you will be the first point of contact for our customers, providing prompt, courteous, and effective assistance via phone, email, and in some cases, face-to-face. You will be responsible for handling customer inquiries, resolving issues efficiently, and maintaining a thorough understanding of our products and services.
Key Responsibilities- Handle customer inquiries and provide accurate information and solutions.
- Resolve customer requests and issues efficiently, and ensure relevant line managers/team members are kept informed.
- Maintain a thorough understanding of our products and services to assist customers effectively.
- Liaise with the sales team and engineers to assist customers with on-site issues, maintenance, and new installation requirements.
- Accurately input customer orders via our CRM system.
- Assist customers with order placement, tracking, and modifications.
- Keep detailed records of customer interactions, feedback, and complaints via a CRM system.
- Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
- Work closely with other team members to ensure a seamless customer experience.
- GCSEs or equivalent. A-levels or equivalent qualifications are a plus but not essential.
- Previous experience in a customer service role is preferred but not essential.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to multitask and manage time effectively.
- Proficiency in Microsoft Office Suite and customer service software.
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you Please submit your CV to apply for this exciting opportunity.
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