Customer Service Representative

1 month ago


Wrexham, Wrexham, United Kingdom Pertemps Full time
Customer Care Assistant

Are you a people person with excellent communication skills? Do you enjoy helping others and providing top-notch customer service? We're looking for a Customer Care Assistant to join our team at Pertemps

About the Role

As a Customer Care Assistant, you will be the first point of contact for our customers, providing prompt, courteous, and effective assistance via phone, email, and in some cases, face-to-face. You will be responsible for handling customer inquiries, resolving issues efficiently, and maintaining a thorough understanding of our products and services.

Key Responsibilities
  • Handle customer inquiries and provide accurate information and solutions.
  • Resolve customer requests and issues efficiently, and ensure relevant line managers/team members are kept informed.
  • Maintain a thorough understanding of our products and services to assist customers effectively.
  • Liaise with the sales team and engineers to assist customers with on-site issues, maintenance, and new installation requirements.
  • Accurately input customer orders via our CRM system.
  • Assist customers with order placement, tracking, and modifications.
  • Keep detailed records of customer interactions, feedback, and complaints via a CRM system.
  • Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
  • Work closely with other team members to ensure a seamless customer experience.
Qualifications
  • GCSEs or equivalent. A-levels or equivalent qualifications are a plus but not essential.
  • Previous experience in a customer service role is preferred but not essential.
Skills
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Ability to multitask and manage time effectively.
  • Proficiency in Microsoft Office Suite and customer service software.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you Please submit your CV to apply for this exciting opportunity.



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