Technical Customer Experience Expert

1 week ago


Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

Job Summary: Technical Customer Experience Expert

Key Responsibilities

In this role, you will be responsible for delivering exceptional customer experiences to Arnold Clark employees. You will provide technical support and troubleshooting services, both over the phone and via our ITSM self-service portal.

You will work closely with our sales and customer service teams to resolve customer queries and complaints, and you will also be responsible for identifying opportunities to improve our customer experience and implement changes accordingly.

We offer a highly competitive salary of £42,000 - £50,000 per annum, depending on experience. In addition to your salary, you will receive a range of benefits, including 33 days' annual leave, hybrid working, private healthcare, and a workplace pension.

To succeed in this role, you will need to have a strong background in IT and excellent communication skills. You will also need to be able to work independently and as part of a team, with a high level of flexibility and adaptability.



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