Customer Experience Liaison

2 days ago


Glasgow, Glasgow City, United Kingdom Cozymeal, Inc. Full time

We are seeking a highly experienced Service Delivery Expert to join our growing team at Cozymeal, Inc. This role is crucial to the operations team and offers opportunities for career growth within the organization.

Key Responsibilities:
  1. Resolve Customer Issues: Understand our services and provide timely solutions to customer inquiries and host requests.
  2. Multichannel Support: Respond to customer inquiries via chat, adhering to company communication standards.
  3. Partner Support: Assist hosts and partners with questions or requests related to the platform, upcoming experiences, tools, and communication.
Requirements:
  • 4+ years of experience in customer service.
  • Able to work efficiently in a home office environment.
  • Proficient in Google Suite and Excel.
  • Experience working with CRM systems.
Benefits:
  1. Remote work option (worldwide).
  2. Competitive salary: £25,000 - £35,000 per annum.
  3. Opportunities for career advancement to leadership roles.


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