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Home Improvement Customer Liaison Specialist

1 month ago

Glasgow, Glasgow City, United Kingdom B&Q Full time
About the Role

We are seeking an enthusiastic and customer-focused individual to join our team as a Home Improvement Customer Liaison Specialist. In this part-time role, you will have the opportunity to work closely with customers, understanding their home improvement projects and providing expert advice on paint-mixing and cutting timber.

As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring that every interaction is positive and informative. Your friendly and outgoing nature will shine through in your ability to work effectively in a team environment, adapting to changing circumstances and embracing opportunities to grow and develop.

Key Responsibilities:

  • To provide excellent customer service, responding to queries and concerns in a timely and professional manner
  • To work collaboratively with colleagues to achieve business objectives and improve customer satisfaction
  • To stay up-to-date with product knowledge and industry trends, sharing expertise with colleagues and customers alike

Requirements:

  • A genuine passion for home improvement and a desire to help others
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team
  • A flexible approach to working hours, including evenings and weekends

Benefits:

  • A competitive hourly rate of £12.21 per hour
  • A range of benefits, including access to employee assistance programs, shopping discounts, and colleague wellbeing initiatives
  • The opportunity to develop new skills and expertise, with comprehensive training and support