Senior Customer Relations Manager

2 weeks ago


Sawbridgeworth, Hertfordshire, United Kingdom Tide Recruitment Full time
Tide Recruitment is seeking a Senior Customer Relations Manager to drive occupancy rates and promote quality care in residential or elderly care settings.

The successful candidate will develop and implement marketing strategies to showcase care home offerings and increase community engagement. They will drive occupancy rates by connecting with potential residents and their families, building and managing positive relationships with referral networks, families, and community partners. The role involves organising tours, events, and promotional activities to reinforce facility commitment to exceptional care. In addition, the candidate will oversee marketing communications and materials to maintain a positive facility image. Collaboration with management is required to align marketing and customer engagement initiatives with organisational goals.

This is an exciting opportunity for a skilled professional to make a real difference in the lives of our residents and their families. We are looking for someone who is passionate about delivering exceptional customer service and has experience in customer relations or sales, ideally within healthcare or residential care settings. The ideal candidate will have strong interpersonal and relationship-building skills with a compassionate, client-focused approach. Ability to manage multiple projects effectively and efficiently is also essential. As this role requires occasional local travel, the successful candidate should be comfortable with limited travel commitments.

We estimate the salary for this position to be around £45,000-£55,000 per annum, depending on experience. If you are a motivated and experienced individual looking for a new challenge, please apply.

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