Service Quality Excellence Specialist

1 week ago


London, Greater London, United Kingdom eTeam Workforce Limited Full time
Job Overview

At eTeam Workforce Limited, we are seeking a Service Quality Excellence Specialist to join our Digital SQM team on a 6-month hybrid contract.

Contract Details:

  • Duration: 6 months
  • Location: Hybrid - Canary Wharf (1 day per week)

Responsibilities:

The Role:

The successful candidate will be responsible for involvement in all incidents impacting CMB UK. This includes gathering updates and understanding root causes, as well as providing updates to business and senior tech stakeholders.

They will also be expected to manage trends, data, and MI, utilizing their analytical skills to identify key performance indicators.

Requirements:

To succeed in this role, the ideal candidate should possess good verbal and writing skills, with the ability to communicate effectively with both technical and non-technical stakeholders.

Proactivity and knowledge of the Client are also essential, with the ability to work independently and as part of a team.

Compensation:

We offer an estimated salary range of £60,000 - £70,000 per annum, commensurate with experience. The actual salary will depend on the individual's qualifications, skills, and experience.

Why Join Us?

eTeam Workforce Limited is a leading provider of workforce solutions. As a member of our team, you will have the opportunity to work with a dynamic and experienced group of professionals who are passionate about delivering exceptional service quality.

We offer a supportive and collaborative work environment, with opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering high-quality services, we encourage you to apply for this exciting opportunity.



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