Quality Services Specialist

3 weeks ago


London, Greater London, United Kingdom Citizens Advice BANES Full time

The role of Quality Services Specialist is a vital position within Citizens Advice BANES, playing a crucial part in delivering high-quality services to clients.

We are seeking an experienced professional who can assist in providing personalized information and guidance to clients through face-to-face, telephone, and digital interactions. A strong understanding of the main enquiry issues involved in assessing clients' problems is essential for success in this role.

The ideal candidate will have recent experience in undertaking similar roles, such as Gateway Assessor or providing information, advice, and guidance to the public. This experience should include using interpersonal skills, including sensitive listening and questioning techniques, to understand the needs of others, particularly in telephony contexts.

As a Quality Services Specialist, you will be committed to the Service's aims, principles, and equal opportunities policies. You must be able to understand, empathize with, and support these values in your work.

In return, we offer a range of benefits, including generous annual leave, an employer-matched pension contribution up to 10% of gross salary, an Employee Assistance Programme, and training and development opportunities to enhance your professional growth.

Citizens Advice BANES is an equal opportunities employer, welcoming applications from all qualified candidates regardless of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Salary: £28,050 - £28,427 per annum. If you are a motivated individual looking to make a positive impact in your community, please consider applying for this exciting opportunity.



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