Service Quality Professional
1 week ago
Service Quality Specialist
Pendragon Group
Porsche Centre - Bolton
Total Remuneration Package up to £39,920 per annum
About the Role
- You will be responsible for ensuring the aftersales department delivers exceptional service standards and customer satisfaction by implementing efficient technical repair processes.
- You will provide guidance and support to technicians and service advisors while maintaining adherence to Porsche Service Process.
- You will oversee the technical repair progression using systems and process management.
- You will ensure PCSS coding and documentation quality meet high standards.
- You will manage PCGB warranty standards and develop vehicle technicians and service advisors in the latest Porsche systems.
Requirements
- You must have a strong attention to detail during quality checks.
- You should possess a solid understanding of technical knowledge and be process-driven.
- You should be enthusiastic about learning new systems and technology.
- You should be able to absorb information quickly and effectively communicate with your team.
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