Logistics Specialist

4 weeks ago


Luton, Luton, United Kingdom Wilson James Full time

Wilson James is a leading managed service provider dedicated to delivering tailored solutions and top-tier customer service. As a key player in the industry, we prioritize safety, efficiency, and customer satisfaction. Our team is passionate about helping others and keeping those around us both safe and secure.

We are seeking a Logistics Specialist to join our team at London's third largest international airport – Luton. In this role, you will be responsible for working as a member of the Passengers with Reduced Mobility (PRM) Team, transferring PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft. You will utilize company equipment to fulfill this role and receive full training.

Key Responsibilities:

  • Completing the Daily Equipment Check Sheet
  • Deliver or collect the Special Assistance passengers at the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques.
  • Carry out Customer Car Agent duties as directed by Movement Control. Escorting arriving and departing special assistance passengers
  • Providing assistance with the baggage
  • Ensure that Movement Control is updated on progress by use of IT handsets.
  • Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.

Requirements:

  • Self-motivated and reliable with a conscientious approach to the Safety and Security aspects of your role.
  • Excellent communication skills with an empathic nature
  • Must be able to lift passengers in accordance with manual handling guidelines.
  • Demonstrate excellent customer service.
  • Basic IT Skills
  • Demonstrate the ability to think and act quickly in emergencies or under pressure.
  • Previous Airline &/or Airport experience is desired although not essential as full training will be provided.

Essential for the role:

  • Full UK Driving Licence – required.
  • HGV Driving Licence – required.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability



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