Global Ecommerce Solutions Specialist

7 days ago


Luton, Luton, United Kingdom Spreetail Full time

At Spreetail, we propel brands to increase their ecommerce market share across the globe while improving their operational costs.

About Spreetail

Spreetail is a leading provider of global ecommerce solutions, helping brands succeed in international markets. Our mission is to make ecommerce easier and more accessible for businesses of all sizes.

Job Description

We are seeking a highly skilled Global Ecommerce Solutions Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring that clients using our logistics services are satisfied and achieve their desired outcomes.

This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention. You will act as a bridge between our clients and our operations, ensuring smooth communication and effective problem-solving.

Key Responsibilities
  • Client Onboarding and Training: Ensure seamless onboarding and training of new clients to ensure they understand our services and how to get the most out of them.
  • Relationship Management: Build and maintain strong relationships with clients to ensure their needs are met and they are satisfied with our services.
  • Issue Resolution & Troubleshooting: Identify and resolve any issues or problems that may arise during the course of our services, providing effective troubleshooting and resolution.
  • Performance Monitoring and Reporting: Monitor and report on client performance to identify areas for improvement and optimize our services accordingly.
  • Contract and SLA Management: Manage contracts and Service Level Agreements (SLAs) to ensure compliance and timely delivery of services.
Requirements

To be successful in this role, you will need:

  • 2+ years of experience in customer success, account management, or logistics customer-facing operations.
  • Experience in the 3PL, E-commerce, Fulfillment, Retail industry is highly desirable.
  • Bachelor's degree or equivalent experience in business, or related field.
  • Exposure to global customers and an understanding of international markets is desirable.
  • Fluent in English and Turkish.
About Us

Spreetail is an equal opportunity employer committed to diversity and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed.

Salary

The estimated salary for this role is $65,000 - $85,000 per year, depending on experience and qualifications.



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