Expert Training and Communication Solutions Specialist

2 weeks ago

Luton, Luton, United Kingdom Impellam Internal - Apply Online Full time

At Impellam, we are seeking an Expert Training and Communication Solutions Specialist to join our team on a 9-month fixed-term contract. The role is based remotely, with occasional travel to Luton or London.

The Expert Training and Communication Solutions Specialist will be responsible for delivering the training and communications workstream on all new projects and expansion efforts for the UK and EMEA. This includes writing effective change management communications and plans, as well as conducting implementation and operational training for internal and external clients.

Solutions will typically cover Contingent Worker, RPO, SOW, and Headcount Tracking, while working in partnership with market-leading Vendor Management Systems (VMS) solution providers.

The successful candidate will have the following key responsibilities:

  • Development of a training and communications plan for new implementations and existing clients.
  • Conducting training for new and existing clients and team members.
  • Creating and editing communications for suppliers and clients as per agreed communications plans.
  • Creating training documentation, including presentations and reference guides.
  • Assessing current training and training documentation and recommending revisions in scope, format, and content.
  • Maintaining training materials and other tools and functions associated with training and maintaining a communication template library.
  • Collating and analyzing feedback to improve communication and training activities.

Requirements for the role include:

  • MSP FieldGlass Trainer certification.
  • Full working knowledge and ability to utilize Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Turtle, MS Project, WebEx, and Visio.
  • Experience in a training role or delivering training to internal or external clients.
  • Instructional design and development experience.
  • Ability to prioritize workloads and react according to priority.
  • Previous experience in one of the following workforce solution disciplines: Managed Services, Contingent Workforce Solutions, Recruitment Process Outsourcing, Statement of Work Management Programs, Professional Services, and SaaS VMS Technology.

As an Expert Training and Communication Solutions Specialist, you will be part of a dynamic team that is passionate about making a difference in the lives of our clients and candidates. We offer a competitive salary package, including a range of benefits and a supportive learning and development environment.

At Impellam, we believe in the power of work and its ability to build better businesses and improve people's lives. We are committed to being the world's most trusted workforce and specialist recruitment solutions group, trusted by our people, customers, and investors alike.

Our culture is built on trust, and we empower our team members to do the right thing, adapt, and see the possible in the impossible. We value people and make sure they make a difference. Together, we can deliver a world where you will always have exceptional people doing exceptional work.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity, or age.

Estimated salary: £45,000 - £55,000 per annum, depending on experience and qualifications.

Impellam is a connected group providing global workforce and specialist recruitment solutions. Our 2000 people and market-leading brands work across a broad spectrum of industries and job categories throughout North America, the UK, Europe, and Asia Pacific.

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