Global Ecommerce Success Specialist

5 days ago


Luton, Luton, United Kingdom Spreetail Full time

About Us

">Spreetail is a leading ecommerce company that empowers brands to grow their online presence and improve operational efficiency.">
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Job Description

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We are seeking an experienced Global Ecommerce Success Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring the satisfaction and success of our clients using our logistics services.

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Your Key Responsibilities:

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  • Client Onboarding and Training: Welcome new clients and provide comprehensive training on our services.">
  • Relationship Management: Build and maintain strong relationships with clients to ensure their needs are met and exceeded.">
  • Issue Resolution & Troubleshooting: Proactively identify and resolve any issues or concerns that may arise during the client's journey with us.">
  • Performance Monitoring and Reporting: Regularly monitor client performance and provide actionable insights to help them achieve their goals.">
  • Contract and SLA Management: Manage client contracts and Service Level Agreements (SLAs) to ensure alignment and compliance.">
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Requirements

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To succeed in this role, you will need:

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  • A minimum of 2 years of experience in customer success, account management, or logistics customer-facing operations.">
  • Experience in the 3PL, E-commerce, Fulfillment, Retail industry is highly desirable.">
  • Bachelor's degree or equivalent experience in business or a related field.">
  • Fluent in English and Turkish.">
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What We Offer

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We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.

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About Spreetail

">We are an equal opportunity employer committed to creating an inclusive workplace where everyone can thrive. We believe in the power of diversity and inclusion and strive to build a team that reflects the communities we serve.">
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Evaluate your skills and qualifications and apply today



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