Spreetail Customer Success Associate

3 days ago


Luton, Luton, United Kingdom Spreetail Full time

Spreetail is propelling brands to increase their ecommerce market share across the globe while improving operational costs.

Job Overview

As a Service Platform Customer Success Associate, you will be responsible for ensuring clients using our logistics services are satisfied and achieve desired outcomes.

This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention.

Key Responsibilities:
  1. Client Onboarding and Training: Set up new clients with our platform and provide them with the necessary training to ensure a successful partnership.
  2. Relationship Management: Build strong relationships with clients to understand their needs and provide them with tailored solutions.
  3. Issue Resolution & Troubleshooting: Work quickly to resolve issues and prevent them from becoming major problems.
  4. Performance Monitoring and Reporting: Track client performance and provide regular reports to help them improve their results.
  5. Contract and SLA Management: Manage client contracts and service level agreements to ensure they receive the best possible service.Requirements:
    1. 2+ years of experience in customer success, account management, or logistics customer-facing operations.
    2. Experience in the 3PL, E-commerce, Fulfillment, Retail industry is highly desirable.
    3. Bachelor's degree or equivalent experience in business, or related field.
    4. Exposure to global customers and an understanding of international markets.
    5. Fluency in English and Turkish.

    Estimated Salary: $65,000 per year.

    We offer a comprehensive benefits package, opportunities for career growth and development, and a dynamic work environment.



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