Guest Services Assistant

4 weeks ago

South West London, United Kingdom The Other House Full time
About The Other House

We are a Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.

Role Overview

We are seeking a dynamic and energetic Guest Services Assistant, or as we call them, HouseJacks. The HouseJack role is a Jack of All Trades, with passion for delivering impeccable experiences across front of house areas, serving a mix of residents, members and guests. This individual needs to be flexible and detailed, with strong communication skills and a passion for delivering excellent service.

Key Responsibilities
  • Previous experience in a guest/customer facing environment
  • Positive and engaging with good interpersonal skills
  • Outstanding organisational and communication skills
  • The ability to operate across various functions supporting all areas of the house
  • Strong task and time management skills
  • Flexible with a flair for intuitive service
  • Comfortable with smart device and computer system technology
  • Excellent command of English both verbal and written (second language preferred but not essential)
  • The right to work in the UK
What We Offer
  • Working among a team of passionate and caring individuals
  • Industry leading Benefits package which includes: Length of Service Rewards, Birthday Celebrations, exclusive Perkbox discounts, Cycle To Work Scheme, Nursery and Childcare Vouchers
  • The Other House Discounts for food and drink in our Bar and Restaurant when dining
  • The Other House Friends and Family discounted rates when you book an overnight stay
  • Christmas and Summer Team Parties and social events through the year
  • Healthy and nutritious Staff Meals on shift
  • Funded English language courses with international certification
Our Commitment to Diversity and Inclusion

We are proud to be an equal opportunity employer and are committed to diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as any other groups that could bring diverse perspectives to our business.

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