CRM Account Director
5 days ago
About the Role:
- Collaborate closely with clients to ensure a positive client experience and act as a Brand Guardian.
- Manage account finances, forecasting accurately, negotiating fees, and handling late payments.
- Project management - Manage projects end to end and communicate clearly on milestones, goals, and deadlines.
- Monitor and track project progress and performance, achieving growth targets for the account and ensuring all parties meet key SLAs.
- Oversee the email campaign process from brief to broadcast, utilizing Salesforce Marketing Cloud effectively.
- Manage design and proofing requirements for Direct Mail.
- Monitor budgets and keep stakeholders informed of any financial changes.
- Identify new business opportunities and negotiate win-win solutions for the team and client.
About You:
- Expert in CRM, Email, and Loyalty.
- Proven track record of leading high-performing CRM/agency teams.
- Agency background.
- Excellent client relationship skills and ability to be influential.
- Exceptional project management skills - end to end processes.
- A proven track record of commercial growth across new and existing business.
- Financial and commercial acumen.
Key Responsibilities:
- Develop and implement CRM strategies to drive business growth.
- Lead high-performing CRM teams to achieve business objectives.
- Manage client relationships and ensure a positive client experience.
- Monitor and report on project progress and performance.
- Identify and capitalize on new business opportunities.
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