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Marketing CRM Account Manager

2 months ago

Chester, Cheshire, United Kingdom Cranberry Panda Full time £60,000

About the Role:

Cranberry Panda is seeking a highly skilled CRM Account Director to lead our client's CRM function in the Pet Industry. As a key member of our team, you will work closely with our valued client to develop and implement strategic CRM initiatives that drive business growth and customer engagement.

Key Responsibilities:

  • Develop and execute CRM strategies that align with our client's business objectives
  • Lead a high-performing CRM team to deliver exceptional results
  • Manage account finances, forecasting, and budgeting
  • Project manage CRM initiatives from brief to delivery
  • Monitor and track project progress, performance, and customer satisfaction
  • Oversee email campaign processes, utilizing Salesforce Marketing Cloud effectively
  • Monitor budgets and keep stakeholders informed of financial changes

Requirements:

  • Proven track record of leading high-performing CRM teams
  • Exceptional project management skills - end-to-end processes
  • A proven track record of commercial growth across new and existing business
  • Financial and commercial acumen
  • Expertise in CRM, Email, and Loyalty

What We Offer:

Cranberry Panda offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.