Customer Service Account Handler
1 week ago
Job Title: Customer Service Account Handler
Job Summary:
We are seeking a Customer Service Account Handler to join our team at Adecco. As a key member of our operations team, you will be responsible for managing service requests from clients, providing exceptional support, and coordinating with our engineering team.
Key Responsibilities:
- Build and maintain strong client relationships through proactive communication and exceptional service.
- Schedule maintenance, emergency callouts, and remedial visits according to company procedures.
- Deliver great customer service, coordinating visits between clients and engineers.
- Ensure timely response to all emergency callouts within set KPIs.
- Act as the first point of contact for clients, addressing queries professionally and efficiently.
- Prepare risk assessments and method statements for scheduled maintenance.
- Process all necessary paperwork, including worksheets and purchase orders, promptly.
- Perform general administrative duties, such as responding to emails and data entry.
Requirements:
- Strong computer literacy
- Excellent organisational skills with attention to detail
- Ability to work well independently
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