Brand Performance Manager

1 month ago


Watford, Hertfordshire, United Kingdom https:jobs-redefined.cositemap Full time

About Hilton

Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties with over 1 million rooms across 122 countries and territories. Dedicated to fulfilling its mission to be the world's most hospitable company, Hilton has welcomed over 3 billion guests in its 100-year history.

As part of the EMEA Brand Performance Support team, you will act as the front-line contact for questions related to brand standards, commercial tools, and operational topics. Responsibilities include answering calls, emails, and chats from our business partners (hotels), conducting educational webinars, and supporting hotel communications.

Key Responsibilities:

  • Act as the contact to various stakeholders/business partners by telephone/email/chat
  • Prepare reports on daily interactions/tasks to support tracking and allocate follow-up actions
  • Proactively review hotel performance on a weekly/monthly basis to identify areas for support
  • Conduct educational webinars and one-on-one sessions with hotel leadership
  • Assist in developing and implementing brand programs, procedures, tools, and policies
  • Participate in brand/enterprise educational opportunities to improve personal knowledge and skills
  • Support planned and ad-hoc project work
  • Perform activities to support hotels and stakeholders by answering incoming calls/emails and creating/running webinars
  • Participate in planning sessions that support key initiatives of the EMEA Brand team

Requirements:

  • Commercial understanding and analytical skills to evaluate data
  • Substantial hotel experience with previous management/supervisory roles
  • Fluency in English (speaking and writing)
  • Additional language skills and cultural awareness
  • Experience using MS Office (Excel, Outlook, PowerPoint, Teams)
  • Willingness to travel within the EMEA region, staying overnight as needed


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