Brand Performance Manager Lead

1 month ago


Watford, Hertfordshire, United Kingdom Hilton Corporate Full time

Hilton Corporate seeks a skilled Brand Performance Manager to join its EMEA team. This role is responsible for delivering front-line support on brand standards, commercial tools, operational topics, IT, and brand initiatives to our business partners (hotels). The ideal candidate will have substantial hotel experience, preferably in departments such as Front Office or Operations, and excellent English language skills.

Key Responsibilities:
  • Answering calls/emails/chat on topics raised by hotels
  • Conducting educational webinars (BPS Talks) and 1-on-1 sessions with hotel leadership
  • Following up on waiver applications and supporting hotel communications
  • Developing self-service tools to maximize key performance indicators on the brand health scorecard
Requirements:
  • Substantial hotel experience, preferably in management/supervisory roles
  • Excellent English language skills (very fluent speaking and written)
  • Additional language and cultural awareness
  • Experience using MS Office (Excel, Outlook, PowerPoint, Teams)
Salary:

$80,000 - $100,000 per annum, depending on experience.



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