Front Desk Representative
1 day ago
We are seeking a highly skilled and customer-focused Night Front Desk Agent to join our exceptional front office team at The Standard, London. As a Night Front Desk Agent, you will be responsible for providing unparalleled levels of hospitality to our guests, ensuring a seamless arrival and departure experience, and delivering extensive reception services.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their queries and addressing their needs in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Process payments, handle guest complaints, and resolve issues in a fair and efficient manner.
- Collaborate with the front office team to ensure seamless communication and coordination.
- Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
Requirements:
- Proven experience in a customer-facing role, preferably in a similar lifestyle or boutique hotel sector.
- Flexibility to work a variety of shifts, including evenings, nights, and weekends.
- Excellent administration and organizational skills, with a keen eye for detail.
- Fluency in English, with the ability to communicate effectively with guests from diverse backgrounds.
- Experience with Opera PMS is required.
What We Offer:
- Competitive salary and benefits package.
- Meals on duty and uniform provided.
- Pension scheme and life assurance.
- Medical assistance and employee assistance program.
- Worldwide travel discounts and employee rates across Standard and Bunkhouse properties.
- In-house experience program and tuition aid scheme.
- Season ticket loan and bike-to-work scheme.
- Social committee with regular monthly social activities.
About Us:
The Standard, London is a culturally engaged hotel that offers a unique and inclusive experience for our guests. We are defined by our richness of personality, diversity of background, and lifestyle. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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