User Workplace Services Specialist

4 weeks ago


Market Drayton, Shropshire, United Kingdom Müller Full time
About Müller

Müller is a leading dairy company in the UK, employing over 31,000 people throughout Europe. We are committed to providing high-quality dairy products and excellent customer service.

Job Title: User Workplace Services Analyst

We are seeking a highly skilled User Workplace Services Analyst to join our team in Market Drayton. The successful candidate will be responsible for providing technical support and assistance to end-users on issues related to Microsoft Active Directory, Microsoft M365, Azure, and Microsoft Exchange 2016/2019.

Key Responsibilities:
  • Provide technical support to end-users on issues related to Microsoft Active Directory Domain Services, PKI, Microsoft M365 (inc. AzureAD, Intune), and Microsoft Exchange 2016/2019.
  • Respond to and resolve user requests in a timely and professional manner.
  • Troubleshoot and resolve issues related to user accounts, permissions, and access rights.
  • Assist with the configuration, deployment, and management of Microsoft Active Directory Domain Services, PKI, Microsoft M365 (inc. AzureAD, Intune), and Microsoft Exchange 2016/2019.
  • Ensure that all software applications are up-to-date and functioning correctly.
  • Work with other members of the IT team to identify and resolve issues related to user workplace services.
  • Participate in the development of policies, procedures, and guidelines related to user workplace services.
  • Stay up-to-date with emerging trends and technologies in the user workplace services space.
  • Provide training and support to Administrators on the use of Microsoft Active Directory Domain Services, PKI, Microsoft M365 (inc. AzureAD, Intune), and Microsoft Exchange 2016/2019.
Requirements:
  • Bachelor's degree in Computer Science or related field, desired but not essential.
  • At least 3 years of experience working with Microsoft Active Directory, Microsoft M365, PowerShell, and Microsoft Exchange 2016/2019.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills and the ability to work well in a team.
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Ability to multitask and manage multiple projects simultaneously.
  • Strong knowledge of IT security best practices.
  • Ability to work independently and prioritize tasks effectively.
  • Certification in Microsoft Active Directory, Microsoft M365, and Microsoft Exchange 2016/2019 is a plus.
About the Role

This is an exciting opportunity to join a dynamic team and contribute to the success of Müller's IT infrastructure. If you have a passion for technology and a desire to provide exceptional support to end-users, then this could be the perfect opportunity for you.

We offer a supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.



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